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Number of position(s) to fill : 1
Offer N° : 1940807
In-house reference (competitive examination n°, code, etc.) : KASH2301
In-house job name (if different) : CLIENT SERVICES REPRESENTATIVE
MARCHÉ KASH INTERNATIONAL INC. -
http://www.kash-mart.com
Work place
1000 DE LA GAUCHETIERE
MONTREAL (Québec)
H2X3J8
Main functions
Our Customer Service Associates strive to delight our customers in every customer interaction by assisting customers on the phone, or through correspondence (faxes and emails), with questions or issues regarding their mortgages, loans, money transfers and credit card accounts. Customer Service Associates are also required to market and sell multiple Bank products. You must have the ability to optimize sales opportunities, while taking into consideration the customer's satisfaction and needs. While customer calls are mostly routine, our Associates must have the ability to know when to deviate from standard procedures and scripts to find an appropriate resolution for the customer. This is a fast-paced environment and requires the ability to multi task. You must possess good communication and problem-solving skills. You must also have the ability to use a computerized system for performing customer transactions, gathering and researching information, and resolving customer issues. Some previous customer service experience is generally preferred.
Requirements:
Must be bilingual. Must be available to work shifts ranging between the hours of 10:00 am to 6:00 PM Monday to Saturday with flexibility to work on holidays.
The overtime expectation can be up to 4 hours per week.
Requirements and working conditions
Education :
Collegial (Diploma)
Completed
Years of experience related to the job offer :
none
Language(s) asked for :
French :
basic knowledge
English :
basic knowledge
Salary offered :
to be discussed
Other form of remuneration :
commission or productivity bonus
Number of hours per week :
40
Job status : permanent
full time
day, evening
Job start date :
30-Nov.-2008
Communication
Means of communication : E-mail (electronic mail) :
kingsley@kashmart.com
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